1) Kaizen means no money, no investments. My suggestion will save plenty of time. Time is money, so in that way we gain money. So I want to install the turnstile at the entrance and a terminal, which will provide an access to the market place by using the student card. I think that our student cards support that option. Also that terminal can be used for signing to market place. Our terminal has a sensor screen, we put our card inside and select the time and date for signing. Also it can be used for meal cancelation in that way. And when the line appears they just put the card into the terminal and if they are signed the turnstile lets them pass. 2) The service of newbie students is not that good always. I suggest once in two weeks for the management personnel of market place to work as a servicers to show the rookies and to other students the extra class. 3) The line is always so long and sometimes it takes us to stand in it for 30-40 minutes. It is a torture for a hungry student. I suggest during that period to make the time more cheerful by making a game by a personnel of MP each 10 minutes. The game is very simple. The question is given and the one who answers first will gain an extra dish or extra desert which are not in the Menu or the winner and his team (max 4 people) gains the permit to go to MP without any line. Also it will unite the hungry and angry croud. 4) Every time there are so many remains of food after the cooking which are suitable for eating. I suggest to make an extra table where all the remnants will be. They should be served and adorned in a beautiful way. And the table should be called : «The table for your creativeness and serving abilities» And all the students can create their own dish that is not on menu by mixing the ingredients. 5) I suggest to create a corner in the kitchen where every student (after signing) can cook for several people his own dish. For example national one. Because many students really miss their native food and also it will be new experience for the cooks. 6) There are so many holidays, feasts, festival in the world, so I suggest to hang a poster at the entrance every day. Poster must contain a random holiday from random country, and some congratulations to the students. Just to raise everybody’s spirit. 7) MORE souses in the MP The number of them I so low 8) To make a box and hang it at the entrance, where all the visitors can leave their suggestions and complaints. 9) Damped classical music (like Mozart, Debussy, Bach, Tchaikovsky etc) in Market Place. It is good for digestion and to raise the cultural level of students. 10) To hang doorplates “Enjoy your meal” in many languages. 11) There are no mandarins in MP, that is not good 12) Ketchup!!! More Ketchup!! 13) The name “Market Place” sounds weird. To change it. In Ancient Greece manner , like Aula-Place or smth like that. 14) Special Uniform for the staff in MP. 15) Tea and Coffee for lunch and dinner. 16) More fish dishes. 17) I think cooks have to know customers’ wishes. At the entrance there should be a list where we will right our wishes. 18) Try to change the colours of tablecloths. 19) Once a week to give some light alcohol cocktails in MP. 20) Thank you for your work and delicious food !
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