Blended Learning for Hospitality from theHospitality.biz
This is a learning resource for those wishing to get an overview of Hospitality Quality continuous improvement.
These pages are to help the learner along with class exercises, case studies and work-place involvement and implementation.
Here are 5 videos to start the process.
Introductions to
Six Sigma
Process Mapping
Voice of the Customer
Kaizens 5S's
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