Blended Learning for Hospitality from theHospitality.biz

This is a learning resource for those wishing to get an overview of Hospitality Quality continuous improvement.
These pages are to help the learner along with class exercises, case studies and work-place involvement and implementation.

Here are 5 videos to start the process.

Introductions to
Six Sigma
Process Mapping
Voice of the Customer
Kaizens 5S's

See my home site