Quality and Six Sigma
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Quality Systems in use for Hospitality
Just click on any one to link through to a trusted briefing


PDCA cycle - Walter Shewhart

W. Edwards Deming n

Quality Circles
n

Kaizen

TQM 
n
ISO 9000 series

ServQual


Lean n

Just in Time


Malcolm Baldridge n

EFQM
 

Balanced Scorecard
n
Hospitality Assured

AI - Appreciative Inquiry




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